How much does a Web Site cost?

The first contact and consultation is free. When the basics are decided, Above-N-Beyond provides a clear and concise contract which spells out costs, services, and expectations. Web design and production fees are based on time involved, with one sum for the original design, broken into stages. Beyond the original charge, separate contracts are available providing for ongoing maintenance or related services at hourly rates. Fees vary, depending on the project, however, Above-N-Beyond will definitely be one of the best values in the area. Above-N-Beyond is committed to providing clear, understandable information about our services in order to insure there are no unpleasant surprises.

What does a site consist of?

A web site consists of text and pictures that present your business, your stock in trade, and related information. Some common topics are:

• Welcome (Home Page or Index Page)
• About Us (tells about your company, may include contact information)
• Contact (Address, email, names, functions, map link, hours, etc.)
• Product/service page (describes product or service, may include pricing)
• Photo Page (photos of staff or business related items)
• Links Page (Hyperlinks to items related to the business)
• Testimonials page (Statements of satisfied customers)
• FAQ (Frequently Asked Questions) with answers.
• Option for unlimited custom purpose pages, dependent on the needs of the individual client.

What does or can a web site do for my company?

A Web Site provides information, in this case about your company to your potential customer.

• Name, address, phone, other contact information.
• Facilitates convenient communication with the customer.
• Directions and a map to your store.
• Hours of operation.
• Answers to common questions. (Saves staff time too)
• Description of products or services.
• Allows presentation of "Infomercials" or "Edutainment" which stimulate desire for product or service.
• Offer a customer other information related to your product.

Where does the information for the site come from?

The client provides the text and pictures or graphics. From that source, Above-N-Beyond works with the client to present the material in the most effective manner. One of Above-N-Beyond's related services is to help locate or develop related information, if desired.

How do I update the site?

Keeping the site updated, fresh, and interesting is a key to keeping users interested and returning. Date related items need to be removed and replaced with new and current topics. One of Above-N-Beyond's related services is to keep track of time sensitive items and contact the client with expiration information. In addition, we work behind the scenes to develop new and different methods of presentation to help keep the site fresh.

Can search engines find my site?

Above-N-Beyond does not represent itself as an expert in Search Engine Optimization. Search engines constantly make minor changes to the way they locate and rank web sites. There are a number of things that can be done to make a site more "search engine friendly", and Above-N-Beyond uses every opportunity to give your site the best possible placement. However, web site placement within search engine results pages is an imprecise science, and Above-N-Beyond makes no guarantee of any single specific placement.

Above-N-Beyond offers these listed related services:

• Digital photography, scanning, and graphic design to develop pictures or graphics for a site.
• Research to expand available resources for the site.
• Date sensitive item notification.
• Domain name and hosting agreement assistance.

What about service and support?

Excellent customer service is one of Above-N-Beyond's hallmarks. We are dedicated to providing our clients with outstanding service. Above-N-Beyond personnel are available via phone or email. We appreciate your business and are always willing to provide assistance.

What about hosting?

Above-N-Beyond does not offer web site hosting. There are many high quality hosting services. When choosing one, look for a user interface that is direct, straight-forward, and easy to use, and customer support that is technically correct, quick, courteous, and patient. Many clients will already have a domain name and an ISP. Above-N-Beyond can also work with your existing agreements, or help you choose one.

Can I tell how many visitors came to my site?

Most hosting companies make available log files that give various statistics about a site, including number of visits, days, times, popularity of individual pages, etc.

How do I get a domain name?

The most common way to obtain a domain name is through a hosting company, but there are a number of "registrars" who offer that service.

What about email?

Email is provided by the hosting company. Various arrangements are available.